Rental Car Cheat @ UNV

11 Replies

Rental Car Cheat @ UNV

Posted by Harry McMackin on Nov 19, 2018 12:11 pm

Usually when I fly, I rent a car on the ground.  When I am ready to leave, the FBO tells me to leave the car there and the rental car company will pick it up.  So it was not unusual for me to hear the desk clerk say that I could unload right there and leave the car in the rental car parking place.  I did so, and Avis Rent-a-car charged me two extra days for a late turn in.  I called the FBO, and the young lady remembered me well, saying that she would call Avis and assure them that the car was turned in in a timely manner.  
I also called Avis but the desk clerk said he could do nothing until the manager arrived.  I called two other times but no one answered.  I have complained to MasterCard about the overcharge, but they gave me the impression that they didn't have time or personnel to call the FBO themselves.  (That part of the story is still in process.)
My question is, has anyone else ever had an issue with a turn in at the FBO?  I was not defensive about it, but I will be in the future.
  • Bookmark

Re: Rental Car Cheat @ UNV

Posted by David Ovad on Dec 10, 2018 11:40 am

Ditch Avis and who will be left. Disclaimer, I rarely use Avis.

I fly charter and rent at least 35 cars per year, mostly Hertz. I have had this issue with Hertz and Enterprise. After multiple phone calls I have resolved such issues after they have occurred. I call the local rental office responsible for the FBO and request the manager. I find that the manager usually is sensible and respects the FBO business and gets these issues resolved quickly. I also use a scanner app on my phone and scan the contract to a PDF after I have entered the return date, time, the fact that I purchased gas and mileage. The app prepends the date and time to the file name so to keep myself accurate.

In the past I also would call the FBO before arrival providing my rental company rewards number and let them make the arrangements. This usually worked well and placed more responsibility on the FBO. There is no perfect answer.